Applying for MATAplus Service

In order to be eligible to utilize MATAplus service, you need to complete an application and be approved. To request an application please call (901) 722-7105 or (901) 722-7140 or by TTY at 523-2817 from 8:00 a.m. to 4:00 p.m., Monday through Friday.

To request an application via e-mail, please submit the applicant's name, current address, and telephone number to lhouston@matatransit.com.  Application will be mailed in 5-7 business days.

Making a Reservation

To make a reservation please call our reservation agents at 722-7171.

Reservation agents are available:

MONDAY-FRIDAY
8:00 a.m. - 4:00 p.m.

SATURDAY, SUNDAY, AND HOLIDAYS
8:00 a.m. - 4:00 p.m.

Individuals with hearing impairments may confirm their reservation through MATA's TTY number at 523-2817.

Please remember, drivers CANNOT make, change, or cancel your reservations. In order to change your reservation, you need to contact a MATAplus reservation agent.

MATAplus Rider's Guide

The MATAPlus Rider's guide offers information about our Paratransit service, eligibility requirements, how to apply for Paratransit services, how to make reservations, and the pick-up policies and procedures. To view the guide in its entirety, PLEASE CLICK HERE

MATAplus

As part of the Memphis Area Transit Authority's continuing efforts to improve service to our passengers, the information below describes some of the many services brought to you by the MATAplus division.

MATAplus is a service designed by the Memphis Area Transit Authority to meet the transportation needs of persons with disabilities in the Memphis service area. In order to utilize the benefits of MATAplus, riders must have a disability that prevents them from riding the MATA fixed route bus system and the disability must be verified by a medical professional.

To file a complaint about an experience with MATAplus, please follow the complaint procedure.

Service Area

MATAplus service operates during the same days and hours as the fixed-route bus system. The service area extends 3/4 of a mile beyond the fixed-routes. Points of origin and destinations not within the 3/4 of a mile corridor are eligible for ADA service with the understanding that MATAplus is only required to provide transportation within the service area.

MATAplus will schedule service for area outside of the service area only if MATAplus has the capacity to provide the service. A trip may require more than one hour from origin to destination due to the size of MATAplus service area and group trips.

We are committed to trips that are not excessive in length and have adopted the standard that the travel times for paratransit trips will be the same as the fixed-route bus system. To get more information regarding the MATAplus service areas, please call us at (901) 722-7171 and speak to one of our customer service representatives.

Important Phone Numbers

MATAplus Fares

NEW FARE INFORMATION
Effective: July 1, 2007

MATA Pass Policy

All passes are non-refundable, non-replaceable and non-exchangeable.

Memphis Area Transit Authority assumes no responsibility for items lost, stolen, misplaced, or delayed in the mail.

MATA may replace passes that are wedged or trapped in the farebox.

For more specific information about MATA passes, please call (901) 523-8134.

MATA now accepts VISA, Mastercard, and American Express.

MATAplus Fare Info

You may purchase MATAplus  cards by mail by sending a self-addressed, stamped envelope with your payment to:

MATA - Customer Service Center
444 N. Main Street
Memphis, TN 38103

If you do not send a self-addressed envelope, include an additional $1.00 for postage and handling and allow seven to ten days for delivery of the card.

MATA now accepts VISA, MasterCard and American Express.