Suggestions, Comments & Complaints
MATA seeks to provide its customers with safe, reliable, and customer oriented service. We look forward to working with you to provide the best service possible. If you have a suggestion, comment or a complaint about our services, please call our Information Center Supervisor at 522-9175.
If you wish you can write to us at:
MATAplus
1370 Levee Road
Memphis, TN 38108
Specific details will help MATA thoroughly address your suggestions, complaints or comments in an expeditious fashion. Please remember to include the following information when calling or writing to us:
- Name, address, and telephone number.
- Location, date and time of experience, if applicable.
- Reservation or service agent's name, if concerning a telephone conversation
- Explanation of incident, suggestion, or comment.
Complaints received by the Information Center Supervisor will be logged and numbered. They will be processed and forwarded to the appropriate person for investigation. Customers will be provided a complaint number. Customers are advised to refer to their complaint number when tracking their complaint. If the supervisor or other information staff is not available, the call goes to voice mail and a response will be provided by the next working day. Complaints received by letter will be logged and numbered on the date received. If the appropriate information is provided, the investigation will be completed within ten (10) working days (excluding Saturday & Sundays). Customers will be contacted by telephone and or letter advising them of the complaint finding.
For specific paratransit customer support services, you may call:
722-7144 or 722-7196
OR WRITE to MATAplus
1370 Levee Rd.
Memphis, TN 38108
OR E-MAIL MATA AT: aburton@matatransit.com