MATAplus is a shared ride paratransit service designed to meet the transportation needs of persons with disabilities in the Memphis service area. MATAplus riders must have a disability that prevents them from riding the MATA fixed-route bus system or traveling to or from bus stops. PDF - MATAplus application
If you have a disability that prevents you from using MATA's fixed-route service, you may be eligible for MATAplus service. Based on the Americans with Disabilities Act (ADA) regulations, eligibility is limited to individuals who cannot board, ride, or disembark from any vehicle on the fixed-route system without the assistance of another individual, or any individual with a disability who needs the assistance of a wheelchair lift or other boarding assistance device.
To be eligible for MATAplus service, applicants first need to verify a disability through a medical professional. The application for ADA paratransit eligibility asks for general identification information such as address, social security number, date of birth, and telephone numbers. Applicants will also be asked to describe how a disability prevents the use of fixed-route bus service and what conditions make paratransit service necessary. To request an application for MATAplus service, please call (901) 722-7140 or by TTY at (901) 523-2817 from 8:00 a.m. to 4:00 p.m., Monday through Friday. To request an application via e-mail, please submit the applicant's name, current address and telephone number to firstname.lastname@example.org. Applications will be mailed in 5-7 business days.
Applications can also be downloaded online: PDF - MATAplus application
Applicants have the right to appeal any decision that denies an application. Appeals must be filed in writing within sixty (60) days of receiving a denial letter.
MATA accommodates passengers with reasonable modifications
which may include helping passengers insert money into fare boxes, allowing
passengers to eat, drink, or take medicine aboard a transit vehicle to avoid a medical
problem, and permitting passengers to board separately from their mobility
devices when the passenger can control the movement of the device.
Additionally, MATA will make reasonable accommodations for persons with disabilities during periods of construction, road closures and special events that disrupt normal vehicle patterns. MATA will also provide additional time for persons with disabilities trying to reach MATA's vehicles and while boarding or alighting vehicles when requested.
Passengers may request modifications in advance or at the time they are needed. Passengers are not required to say "reasonable modification" when asking for an accommodation. MATA staff will work with passengers to find an alternative approach to accommodate their accessibility needs if a policy, practice, or procedural modification cannot be fulfilled.
In addition, MATA will provide information (upon request) in various formats such as large print, Braille, etc. to help persons with disabilities. MATA also has TTY services available.
To request information in any of these formats or for a reasonable accommodation, call MATA's certification department at 901.722.7100. Passengers may also request a copy of MATA's reasonable modifications/accommodations policy.
MATA will attempt to provide timely information regarding any bus disruptions that may affect a passenger’s trip. However, information may change quickly without notice due to any unforeseen circumstances. Service disruption information will be posted on Facebook (https://www.facebook.com/rideMATA/) and Twitter (https://twitter.com/rideMATA). Information can also be accessed via http://mata.transloc.com/.