MATAplus is a shared ride paratransit service designed to meet the transportation needs of persons with disabilities in the Memphis service area. MATAplus riders must have a disability that prevents them from riding the MATA fixed-route bus system or traveling to or from bus stops. PDF - MATAplus application
If you have a disability that prevents you from using MATA's fixed-route service, you may be eligible for MATAplus service. Based on the Americans with Disabilities Act (ADA) regulations, eligibility is limited to individuals who cannot board, ride, or disembark from any vehicle on the fixed-route system without the assistance of another individual, or any individual with a disability who needs the assistance of a wheelchair lift or other boarding assistance device.
To be eligible for MATAplus service, applicants first need to verify a disability through a medical professional. The application for ADA paratransit eligibility asks for general identification information such as address, social security number, date of birth, and telephone numbers. Applicants will also be asked to describe how a disability prevents the use of fixed-route bus service and what conditions make paratransit service necessary. To request an application for MATAplus service, please call (901) 722-7140 or by TTY at (901) 523-2817 from 8:00 a.m. to 4:00 p.m., Monday through Friday. To request an application via e-mail, please submit the applicant's name, current address and telephone number to firstname.lastname@example.org. Applications will be mailed in 5-7 business days.
Applications can also be downloaded online: PDF - MATAplus application
Applicants have the right to appeal any decision that denies an application. Appeals must be filed in writing within sixty (60) days of receiving a denial letter.