The MATAplus paratransit service is committed to providing safe, secure, and reliable service. To ensure this level of service, the cooperation and support of customers is critical. 

If you are visiting Memphis or Shelby County and have been determined eligible to use paratransit services by another public transit agency, MATA will honor that eligibility while you are here. 

Before you arrive, or before you need to use the MATAplus paratransit service, you need to provide proof of your eligibility. Please contact your local certifying agency and ask them to notify MATA of your ADA eligibility. Proof should be faxed to 901-623-2983 or emailed to [email protected]. Note: * If another transit agency has not certified you, MATA may require documentation of the individual's place of residence and his or her disability. 

Once approved, you will be able to use the MATAplus paratransit service for 21 rides during any period within 365 days. If you need service beyond 21 days, you will need to apply for local certification.

If you are a resident of Memphis and are traveling out of the area, please call MATA at 901-722-7193 for help in notifying your destination city of your ADA certification. The length of time you are allowed to use the service will be determined by their local policy.