Customers can make a reservation for a trip(s) from one to three days in advance:
Reservation line:
(901) 722-7171
For hearing impaired:
(901) 523-2817
Hours:
Monday - Sunday & Holidays
8:00am - 5:00pm
Reservations After Hours - Dispatch will take down the rider's request and relay it to reservations, and reservations will contact the rider the next day to make trip arrangements.
Paratransit Service Hours are at 4 am. to midnight, with exceptions on holidays.
*Please note that bus operators cannot make, change or cancel your reservations. To change your reservation, you need to contact a MATAplus reservation agent.
Reservation Information
Please have the following information available when making a reservation:
- Customer name
- Exact street address (origin and destination)
- Name of apartment complexes or subdivision, as well as building, apartment or suite.
- Easily identified pick-up points should be communicated, where applicable, such as a hospital, shopping mall or doctor's office
- The appointment or pick-up time
- Return trip information
Changes To Reservations
For you and other passengers' convenience, please notify us regarding your reservation changes the day before or earlier at (901) 722-7171. Late changes for scheduled trips can be disruptive to other passengers. We make every attempt to accommodate your transportation needs.
Cancellations
Customers may cancel a trip by calling the dispatcher, provided the trip is cancelled at least one hour prior to the pick-up time. Cancellations less than one hour may be considered a late cancellation unless the bus has already arrived. If the bus has arrived, it will be considered a no-show.
A New Way to Book!
We are excited to announce that beginning May 4th, you will have a new and convenient way to book your MATA Plus trips, our brand-new digital booking app!
The MATA Plus app makes scheduling your rides easier than ever. With just a few taps on your smartphone or tablet, you can book, manage, and track your trips at any time, day or night without having to wait on hold. With the new app, you can:
- Schedule trips quickly and at your convenience
- View and manage your upcoming ride reservations
- Receive real-time updates and confirmations
- Access your ride history
You can still call us to book your trips just as you always have. The app is simply an additional option designed to give you more flexibility and convenience.
Starting May 4th, the app will be available for download on both the Apple App Store and Google Play Store. If you need assistance getting started, please don't hesitate to contact our customer service team at (901) 722-7171 as we are happy to help.
Click here to view step by step instructions on how to use the Mata plus app.
