Customers can make a reservation for a trip(s) from one to three days in advance:
For hearing impaired:
Monday - Sunday & Holidays
8:00am - 4:00pm
Reservations After Hours - Dispatch will take down the rider's request and relay it to reservations, and reservations will contact the rider the next day to make trip arrangements.
Paratransit Service Hours are at 4 am. to midnight, with exceptions on holidays.
*Please note that bus operators cannot make, change or cancel your reservations. To change your reservation, you need to contact a MATAplus reservation agent.
Please have the following information available when making a reservation:
- Customer name
- Exact street address (origin and destination)
- Name of apartment complexes or subdivision, as well as building, apartment or suite.
- Easily identified pick-up points should be communicated, where applicable, such as a hospital, shopping mall or doctor's office
- The appointment or pick-up time
- Return trip information
Changes To Reservations
For you and other passengers' convenience, please notify us regarding your reservation changes the day before or earlier at (901) 722-7171. Late changes for scheduled trips can be disruptive to other passengers. We make every attempt to accommodate your transportation needs.
Customers may cancel a trip by calling the dispatcher, provided the trip is cancelled at least one hour prior to the pick-up time. Cancellations less than one hour may be considered a late cancellation unless the bus has already arrived. If the bus has arrived, it will be considered a no-show.