Lost and Found items are collected from buses and trolleys at the end of service each day. Items are available for pickup after 10 a.m. of the next business day. The Lost and Found office is located inside of the William Hudson Transit Center located at 444 N. Main. It is open from 7 a.m.-5 p.m. Monday through Friday. The office is closed on Saturday and Sunday. For more information, call the Lost and Found office at (901) 523-8134.

MATA may be able to contact bus and trolley operators regarding lost items during the course of the day. The staff does its best to handle emergencies such as lost children, wallets, or other items of extreme importance. All lost and found items are kept for 10 days. After that time, unclaimed items are donated to charitable organizations.