Notification Regarding Reduced Services
As a result of the surge in COVID exposures, we, like many other organizations are experiencing a staffing shortage. As we work to accommodate travel schedules with fewer drivers, please see the latest service-related information below:
Beginning on January 18, 2022, we will temporarily reduce weekday services to a Saturday schedule for fixed-route bus and MATAplus. While MATA’s Operations team works as creatively as possible in its approach, our ‘people power’ is being severely affected by increases in COVID exposures. We know this unpredictable situation creates difficulty for our customers, and we apologize for any inconvenience.
To help you plan your travel, we are pleased to offer an early release of our new vehicle location system. MATA Tracker provides real-time vehicle location data, including detours and, coming soon, occupancy information to help keep you safe and socially distant.
During this unprecedented time, we have remained steadfast in our commitment to provide safe and efficient service to our community. Since the pandemic began in March 2020, MATA has recorded over 5 million customer boardings, an average of over 8,000 boardings per day. These customers relied on our services to take them to important places like work, medical appointments, and grocery stores, while we focused on keeping them protected through increased safety measures. We implemented touchless payments with the GO901 mobile app, and since its launch in September 2020, over 7,200 riders have enrolled in this contact-free form of fare payment.
Last week, we asked MATAplus and Ready! by MATA customers to temporarily limit travel requests to necessary trips only. We thank you for your assistance in easing your longer-than-usual travel and call wait times. Please continue to do so as we work to accommodate travel schedules with fewer drivers and call center operators.
We expect to return to a regular weekday service schedule on February 7, and will share updates regarding this plan through Omnilert automated messages, on the homepage of this website and through our @rideMATA social media accounts. Customers are encouraged to sign up for Omnilert at matatransit.omnilert.net to receive the latest service information.
We appreciate you, our valued customer, for being flexible during these difficult times. Thank you for your patronage and stay well.